Frequently Asked Questions
Welcome to the Stay Classy Charleston Frequently Asked Questions (FAQ) page. Here you'll find answers to some of the most common questions about our products, orders, shipping, and returns.
Our goal is to make your shopping experience as simple and enjoyable as possible. If you can't find the information you're looking for, feel free to reach out to our support team—we're always happy to help.
Question #1: How long will it take to receive my order?
Here are our estimated delivery times:
- Handling time: 1–2 business days
- Transit time: 6–8 business days
- Estimated delivery time: 7–10 business days
For more details, please refer to our Shipping Policy.
Question #2: Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States. For more information, please check our Shipping Policy.
Question #3: Where is Carol and Margaret Wilmington located?
Carol and Margaret Wilmington is a United States-based business offering a curated selection of high-quality women's fashion with shipping available throughout the United States.
Question #4: What if I receive a defective product?
If you receive a defective item, we'll replace it at no cost. Please contact us at support@stayclassycharleston.com and return the item within 30 days. For more information, see our Return Policy.
Question #5: Can I cancel my order after it's placed?
Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact our support team at support@stayclassycharleston.com
Question #6: What is your return policy?
We have a simple and hassle-free return process. For complete details, please visit our Return Policy.
Question #7: When will I get my refund after returning a product?
Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days. See our Return & Refund Policy for details.
Question #8: Do you offer any warranties or guarantees on your products?
Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy.
Question #9: How can I contact customer support?
You can reach our customer support team through our Contact Us page or by emailing us at support@stayclassycharleston.com
Question #10: Do you ship internationally?
No, we currently ship exclusively within the United States.
Question #11: Do you have a physical store location I can visit?
We are an online-only store, allowing us to offer the best prices and widest product selection.
Question #12: Can I place a bulk order for my business or organization?
Yes, we accept bulk orders. Please contact our customer support team at support@stayclassycharleston.com for details.
Question #13: What is the process for exchanging a product?
For detailed information about product exchanges, please refer to our Return Policy.
Question #14: How can I track my order?
You can track your order through the Track Your Order page on our website.
Contact Information
Store Name: Stay Classy Charleston
Address: 620 Dobbin Rd, Charleston, SC 29414, United States
Email: support@stayclassycharleston.com
Phone: +1 8433091599
Customer Service Hours: Monday to Friday, 8:00 AM — 5:00 PM ET (Eastern Time, USA)
Response Time: We aim to reply within 1–2 business days.